Before shipment services
For bulk order, we have regular delivery time and special delivery time. We give partners corresponding delivery based on clients need. If meet condition of delay of shipment, we would
Third Tree:
1. Analyze the reasons for the delay and tell the customer truthfully.
2. Investigate the responsibility of the extension to the department or individual.
3. Give the best solution of remedy to the problems in time.
4. Find out any actual or potential loss caused by customer's side. Give the fast solution in correspondingly Remarks:
Once PI approved by our company, Third Tree gives expected delivery time within 1-2 working days.
After shipment services
Non-Quality Problems
Confirm details with customer, and confirm material problem internally.
Send a form to customer,let the customer fill in related problems.
Give solution within 2 days.
For small amount defectives adapters,option to give pictures of defectives with Cable cut,no need ship back to us, we could send replacement adapter or refund the equal value.
Quality Problems
Third Tree give the buyer either-or-option for RMA items.
Option A: RMA adapters should be arranged new replacement adapters by the seller with the buyer's new order shipment;
Option B: RMA Value should be refunded by the Seller, the value will be deducted from the payment of next, new order placed by the Buyer.
(1).Defective rate within 1%
Confirm with customer about quality problems details,including,model,quantity,reason,etc.
Confirm quality problems with PMC and engineer.
Send a form to the customer to fill in for data collecting.
According to final confirmed form,deliver new replacement adapters to customer in next order.
(2).Defective rate over 2%
Confirm with customer about quality
problems details,including,model,quantity,
reason,etc.
Confirm quality problems with PMC and engineer.
Send a form to the customer to fill in for data collecting.
Send customer complaints report to customer,the form should
go through responsible sales,PMC,engineer and factory line.
Track at least the customer's next three orders for complains of
quality problem.Stop trace the problems until it has been cleared.
Services
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